Terms of Service

Last updated: October 23, 2025

These Terms of Service (the "Terms") govern your access to and use of products, websites, and services provided by Natural AI, Inc. ("Natural", "we", "us", or "our"). By accessing or using our services, you agree to these Terms.

1. Who we are

Natural provides payments infrastructure for AI agents and developer tools that enable programmatic transactions. Our primary website is natural.co.

2. Eligibility and account

You must be at least 18 years old and able to form a binding contract to use our services. You are responsible for maintaining the security of your account credentials and for all activity under your account.

3. Acceptable use

You may not use the services for unlawful activities, to infringe others' rights, to spam, or to interfere with the stability or security of our systems or those of others. We may investigate and suspend or terminate access for violations.

4. Messaging program terms (SMS)

Natural may offer optional SMS messaging for transactional notifications (for example, account alerts, verification codes, or important service updates). Participation requires express opt‑in. By opting in, you agree to receive text messages from Natural at the mobile number you provide.

  • Consent: Opt‑in occurs via a clear web form or keyword action as described on our site. Consent is not a condition of purchase.
  • Frequency: Message frequency varies based on your activity and settings.
  • Charges: Message and data rates may apply.
  • Opt‑out: Reply STOP to cancel at any time. You will receive a final opt‑out confirmation message.
  • Help: Reply HELP for help or contact support at support@natural.co.
  • Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.

5. Privacy

Our Privacy Policy explains how we collect, use, and share personal data, including data related to SMS subscriptions. See natural.co/privacy for details.

6. Intellectual property

We and our licensors retain all rights, title, and interest in and to the services, including software, documentation, and branding. You may not copy, modify, or create derivative works except as expressly permitted.

7. Beta features

We may release features identified as alpha, beta, preview, or similar ("Beta Features"). Beta Features are provided "as is" and may change or be discontinued at any time.

8. Disclaimers

To the maximum extent permitted by law, the services are provided "as is" without warranties of any kind, whether express, implied, or statutory, including fitness for a particular purpose and non‑infringement. We do not warrant that the services will be uninterrupted or error‑free.

9. Limitation of liability

To the maximum extent permitted by law, Natural will not be liable for indirect, incidental, special, consequential, or exemplary damages, or loss of profits, revenues, data, or goodwill, arising out of or in connection with these Terms or your use of the services.

10. Indemnification

You will defend, indemnify, and hold harmless Natural and its affiliates, officers, employees, and agents from any claims, losses, and expenses (including attorneys' fees) arising from your use of the services or violation of these Terms.

11. Changes

We may update these Terms from time to time. We will indicate the effective date above. Your continued use of the services after changes take effect constitutes acceptance of the updated Terms. The latest version is available at natural.co/terms.

12. Contact

For questions about these Terms or the SMS program, contact us at support@natural.co.